TERMS AND CONDITIONS
ABOUT US
We’re 2tech Limited.
This website is owned and operated by us and the contract for any items ordered is with: 2tech Limited.
Registered address: Building 2, Guildford Business Park, Guildford, GU2 8XH, UK us@kefirko.com
When you shop with us or access the website, these terms and conditions apply. If you have any other questions more information can be found on our FAQ pages. If you need anything more than this, please do get in touch with us at us@kefirko.com
ABOUT YOU
To shop with us, you need to have a credit or debit card that we accept (payment types listed below) Be authorized to use that credit or debit card.
PURCHASING
We accept Visa, Mastercard, American Express, ApplePay, Paypal and Amazon pay. If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
CHANGING OR CANCELLING ORDERS
All orders are processed and shipped as soon as possible. If you need to make a change or cancel your order, please get in touch with Customer Service on us@kefirko.com If your order has already been dispatched, we will not be able to make any changes. If your order is currently being processed, we will attempt to make the changes you have requested but note that it may not be possible.
RETURNS POLICY
You have 30 days from the date of purchase to return your item with proof of purchase. Approved returns will be refunded to the original payment method.
For us to accept a return, you must contact us first to authorize the return before sending. Include the following information to have your return processed as quickly as possible:
* Your original order number
* The condition of your item
* The number of parcels that you would like to return
* the reason for your return
Contact our customer service team at us@kefirko.com to organize return shipping and refunds.
DELIVERY
Once we’ve received payment, we will get your order ready for dispatch. Your anticipated delivery date will be in your order confirmation email – please allow until this date for your order to arrive. You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email.
VOUCHERS AND DISCOUNT/PROMO CODES
From time to time, we may issue promotional codes for discounts or additional products. Please remember to add these to your order at checkout before purchasing, as we won’t be able to honor these retrospectively. We are unable to extend the expiry of any voucher or discount code. You’re unable to use more than one voucher or discount code at one time.
If you’re having any difficulty with a promotional code, please get in touch with us on us@kefirko.com with a screenshot of the code, what the code redeems, and where you received it, and we will look into this for you.
FAULTY/MISSING/INCORRECT ITEMS
If your order is faulty or incorrect, we’d like to fix this straightaway. Please email us@kefirko.com with details of your order, the issue, and any photos that may help.
The images of our products on our website or mobile app are for illustrative purposes only. Your product may vary slightly from those images.
Product packaging may vary.
The packaging of our products may be different from that shown on our website or app.
Fair wear and tear: your rights do not apply to faults which result from fair wear and tear.
PERSONAL DATA AND YOUR INFORMATION
Nothing is more important to us than our customers. We will always put your best interests first and that includes how we manage your data. We keep it safe and only keep it if it’s going to help us serve you better.
Our Privacy Policy sets out how we’ll use your information.
The data controller (the company that’s responsible for your privacy) for everything we do is 2tech Limited.
You may sign up to our mailing list if you’d like to be kept up to date with what we’re up to, and you can also unsubscribe at any time. You can subscribe here
